Privacy Policy

1. Information We Collect

When you submit an enquiry through our website, we collect the following personal information via our contact and enquiry forms:

• Full name
• Email address
• Phone number
• Preferred wedding date or date range
• Estimated guest count
• Preferred wedding destination or venue
• Any additional details you choose to share in the message field

This information is submitted voluntarily by you through forms powered by Formspree, a third-party form processing service. We do not collect information passively beyond what is described in the Cookies section below.

We do not require you to create an account or provide any information beyond what is needed to respond to your enquiry.

2. How We Use Your Information

The personal information you provide is used solely for the following purposes:

• Responding to your enquiry: We use your name, email, and phone number to contact you regarding your wedding planning enquiry
• Planning consultations: Your wedding date, guest count, and venue preferences help us prepare relevant venue options and service proposals before our first conversation
• Sending relevant updates: If you have engaged with us, we may share information about venue availability, seasonal offers, or planning resources that are directly relevant to your wedding. You may opt out of such communications at any time

We do not sell, rent, or share your personal data with third parties for their marketing purposes. Vendor partners receive only the minimum information necessary to deliver your event (e.g., guest counts, dietary requirements, event date), and only after you have engaged our services.

3. Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Formspree — Processes enquiry form submissions. Your form data is transmitted to Formspree's servers and forwarded to our email. Formspree's privacy policy governs their handling of this data. Formspree Privacy Policy
• Google Analytics (Measurement ID: G-N3S3GSP2YZ) — Collects anonymised usage data to help us understand how visitors interact with our website, including pages visited, time on site, and referral sources. No personally identifiable information is collected through Analytics
• Cloudinary — Hosts and delivers optimised images displayed on our website. Cloudinary may log standard server request data (IP address, browser type) as part of content delivery
• Google Fonts — Serves the typefaces used on our website. Google may collect your IP address when fonts are loaded. Google Privacy Policy
• WhatsApp (Meta) — We offer WhatsApp as a communication channel. When you message us via WhatsApp, Meta's privacy policy applies to that communication. WhatsApp Privacy Policy

We select third-party services that maintain reasonable data protection standards, but we are not responsible for their independent data practices. We encourage you to review their respective privacy policies.

4. Cookies

Our website uses a limited number of cookies, exclusively for analytics purposes:

• Google Analytics cookies (_ga, _ga_N3S3GSP2YZ) — These cookies help us measure visitor traffic and understand which pages are most useful. They collect anonymised data and do not identify you personally. These cookies expire after 2 years

You may disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to browse our website or submit enquiry forms.

5. Data Retention

We retain enquiry data (name, contact details, wedding preferences) for a maximum of 24 months from the date of submission, unless you become a client, in which case data is retained for the duration of the engagement and a reasonable period thereafter for business records.

After 24 months, enquiry data from non-clients is securely deleted from our systems. Data held by third-party processors (Formspree, Google Analytics) is subject to their respective retention policies.

You may request deletion of your data at any time by contacting us at info@panigrahana.com. We will process deletion requests within 30 days.

6. Your Rights

In accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection principles, you have the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal data we hold about you
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to any legal obligations that require us to retain certain records
• Right to Data Portability: You may request your personal data in a structured, commonly used format
• Right to Withdraw Consent: You may withdraw your consent to being contacted at any time by notifying us via email or WhatsApp
• Right to Grievance Redressal: If you are dissatisfied with our response to a data-related request, you may escalate your concern to the Data Protection Board of India as established under the DPDP Act

To exercise any of these rights, please contact us at info@panigrahana.com. We will respond to all requests within 30 days.

7. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a person under 18, we will promptly delete that information.

If you are a parent or guardian and believe your child has submitted personal information through our website, please contact us at info@panigrahana.com and we will take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, third-party services, or applicable law. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify affected individuals directly.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please reach out to us:

• Email: info@panigrahana.com
• Phone / WhatsApp: +91 77669 40021
• Address: Panigrahana Wedding Experiences, Bangalore, Karnataka, India
• Website: panigrahana.com

We aim to respond to all privacy-related enquiries within 2 business days.